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General Terms and Conditions (GTC)

Famwa UG (haftungsbeschränkt) i.G.

Last updated: 19 October 2026

1. Scope, Applicable Version, and Privacy

1.1 These General Terms and Conditions (“GTC”) govern the contractual relationship between Famwa UG (haftungsbeschränkt) i.G. (hereinafter “OKRflow”) and business customers within the meaning of § 14 BGB (German Civil Code) (hereinafter “Customer”), including their authorized users and employees who access the platform.

1.2 The GTC apply to the use of the OKRflow software platform for objectives and key results (OKR) management, employee development, feedback processes, and related services (hereinafter “Platform”).

1.3 The applicable privacy policy forms an integral part of these GTC.

1.4 The version of the GTC valid at the time of contract conclusion shall apply.

2. Services Provided

2.1 OKRflow provides a cloud-based platform enabling Customers to manage goals, performance processes, surveys, and employee-related workflows. The specific scope of services depends on the selected subscription plan and the service description at the time of contract conclusion.

2.2 OKRflow may reasonably modify or enhance functionalities (e.g., updates, patches, feature adjustments), taking into account the Customer’s legitimate interests.

2.3 OKRflow is entitled to use third-party providers or subcontractors for service delivery.

2.4 A free trial period of up to fourteen (14) days may be granted. After expiry, access may be restricted unless a paid subscription is concluded.

3. Registration, Contract Formation, and Subscription

3.1 Account Registration
To use the Platform, a Customer must register an account using a valid email address. By submitting the registration form, the Customer makes a binding offer to conclude a usage agreement.

3.2 The agreement is concluded once OKRflow confirms registration via email and the Customer completes the verification process (double opt-in).

3.3 Each user account is personal and non-transferable. Multiple registrations per individual are not permitted.

3.4 Trial Period
During the trial phase, access may be limited. OKRflow reserves the right to modify or terminate the trial at any time.

3.5 Paid Subscription (Platform Checkout)
A paid contract is concluded when:

  • the Customer selects a subscription,
  • provides required data,
  • accepts these GTC,
  • and OKRflow confirms the booking or initiates payment processing.

3.6 If no acceptance occurs within five (5) business days, the offer is deemed rejected.

3.7 Individual Offers
Custom offers are valid for 30 days unless stated otherwise and become binding upon acceptance in text form.

3.8 There is no entitlement to registration or contract conclusion.

3.9 Only businesses and legal entities may enter into contracts. Authorized representatives must act on behalf of the entity.

3.10 All provided information must be accurate and kept up to date.

4. Subscription Changes (Upgrades & Downgrades)

4.1 Upgrades or additional user licenses may be activated at any time. Billing is prorated for the remaining term.

4.2 Downgrades or license reductions take effect at the start of the next billing period.

5. Employee Accounts

5.1 Customers may invite employees to access the Platform.

5.2 Customers must ensure they are authorized to invite employees and that recipients consent to receiving invitations.

5.3 Each employee creates their own login credentials.

5.4 Access is limited to natural persons of legal age.

5.5 Customers may deactivate or delete employee accounts at any time.

6. Fees and Payment Terms

6.1 Use of the Platform is subject to fees based on the selected subscription or agreed offer.

6.2 All prices are exclusive of statutory VAT unless stated otherwise. EU Customers must provide a valid VAT ID for reverse charge where applicable.

6.3 Fees are payable in advance for each billing period.

6.4 Payment methods are limited to those offered by OKRflow. OKRflow may restrict payment methods in justified cases.

6.5 Additional third-party costs (e.g., internet or telecom fees) are the Customer’s responsibility.

7. Rights to User Content

7.1 Customers grant OKRflow a non-exclusive, worldwide, time-limited license to process and display content uploaded to the Platform for the purpose of service delivery.

7.2 This license ends upon deletion of the content or termination of the contract.

7.3 Customers warrant that they hold all necessary rights and that content does not infringe third-party rights.

8. Acceptable Use and Account Measures

8.1 Users must not:

  • upload unlawful, offensive, discriminatory, or harmful content,
  • distribute malware or disrupt system operations,
  • access accounts without authorization,
  • misuse the Platform or violate applicable laws.

8.2 OKRflow may remove content or restrict access if violations occur.

8.3 In serious cases, OKRflow may suspend or terminate accounts without notice.

8.4 Suspended users are not entitled to reinstatement.

9. Security and Confidentiality

9.1 Users must keep login credentials confidential and protect them against unauthorized access.

9.2 Users are responsible for all activities carried out via their accounts.

9.3 In case of suspected misuse, OKRflow may reset credentials or block access.

10. Contract Duration and Termination

10.1 The usage agreement is concluded for an indefinite period.

10.2 Subscriptions renew automatically unless terminated with at least 30 days’ notice before the end of the term.

10.3 OKRflow may terminate without notice in case of payment default.

10.4 Termination for cause remains unaffected.

10.5 Termination can be made in text form (e.g., email or via the Platform).

11. Data Handling After Termination

Upon termination, user data will be deleted unless retention is required by law. In such cases, data will be restricted.

12. Availability

12.1 OKRflow aims for 99% monthly uptime, excluding maintenance and force majeure.

12.2 Scheduled maintenance will be announced in advance where possible.

12.3 Availability depends on the Customer’s own technical infrastructure.

13. Data Protection

13.1 Personal data is processed in accordance with the GDPR (EU) 2016/679, the BDSG, and applicable laws.

13.2 A separate Data Processing Agreement (DPA) pursuant to Art. 28 GDPR is provided.

14. Liability

14.1 OKRflow is liable for intent and gross negligence.

14.2 In cases of slight negligence, liability is limited to breaches of essential contractual obligations and foreseeable damages.

14.3 Liability limitations do not apply to:

  • injury to life, body, or health,
  • guarantees,
  • mandatory statutory liability (e.g., Product Liability Act).

15. Online Dispute Resolution

The European Commission provides a platform for online dispute resolution: https://ec.europa.eu/consumers/odr/

OKRflow is not obligated to participate in dispute resolution proceedings before a consumer arbitration board.

16. Responsibility for Employees

Customers are responsible for actions of their employees and ensure compliance with these GTC.

17. Assignment and Set-Off

17.1 Assignment of claims requires prior written consent.

17.2 Set-off is only permitted with undisputed or legally established claims.

18. Governing Law and Jurisdiction

18.1 German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

18.2 If the Customer is a merchant, the place of jurisdiction is the registered office of OKRflow.

18.3 The place of performance is also OKRflow’s registered office.

19. Amendments to the GTC

19.1 OKRflow may amend these GTC with reasonable notice.

19.2 Changes are deemed accepted if the Customer does not object within four (4) weeks.

19.3 Invalid provisions do not affect the validity of the remaining clauses.